Industry Insights From John Rozek

As a founding director of both Game Payment Technology and Polar Moment, John has over 20 years of experience at the forefront of the payments industry. He is a recognised and respected professional across the retail payments industry, including delivering the world’s first integrated Chip and PIN solution in 2001. Over the last 2 years, John has led the evolution of the groundbreaking Game Payment solution, helping the amusement industry to meet the challenge of an increasingly cashless world.

In this final blog post from John, he explains how the Game Payment solution responds to different markets.

John Rozek

With differing legislation, equipment types and economic development in different countries, how does Game Payment provide the right solution to the right market?

Fitting the right solution to the right market is all about ensuring you can support all machines, ranging from the state-of-the-art to legacy machines. Some venues want to present the latest internet-connected machines with minimal integration and so software-based solutions are appropriate. Other venues want to exploit their existing machine stock, which provide great revenues from proven games. Many of these machines are analogue and/or are not internet connected. 

Game Payment works with both analogue and digital games machines: we can provide a hardware solution for both types and software-based solutions for digital machines. All of the communication takes place via encrypted dialogue through the player’s phone. Machines that are not internet-enabled can still work with Game Payment.         

Responding to differing legislation is achieved locally through the app or centrally via our cloud-based solutions. Social responsibility is principally delivered at player level within the app. Other gambling, money laundering, and fraud controls are managed centrally.

Through the app, players:

  • Can add funds up to their safe betting limit
  • Can instantly reduce their safe betting limit
  • Receive reminders of how much they have spent in a gaming session
  • Can view their transaction history for the last six months
  • Can take a break from play for between one week and six months
  • Can easily close their account
  • Can access links to supportive organisations

We monitor all transactions and interactions in real time, using a blend of rules-based and artificial intelligence systems. These allow us to implement the right controls, based on our risk assessment for each country, region, and market sector. We are able to respond rapidly to changing legislation, keeping us ahead of evolving laws. New fraud rules can be implemented within a matter of hours and any identified threats can be neuturalised within minutes of identification.  

As we come to the end of this series of blog posts, I hope readers have found my thoughts and advice useful. If you think Game Payment might be the right payment solution for you, or you’d just like some more information, contact us at and we’d be happy to discuss your machines and the best options to Game Payment-enable them.